Return Policy
At Caribbean Citrus Co. we want to make sure you love your order! If for any reason you’re not fully satisfied, we’re here to make things right. As long as you contact us within 30 days of receiving your order, we’ll provide a solution. (See our Satisfaction Guarantee for more info!)
Cancellations and Changes
All of our products are made to order especially for you. If you wish to cancel or amend your order, please email us asap at support@caribbeancitrusco.com. You can change your order at any time before it goes to production. Please keep in mind that in some cases, this could be the same day as the order.
Once your order has gone to production, you may be eligible for a replacement/resolution depending on the situation. After you’ve received your order, you have 30 days to address any concerns you have.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the poor quality of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, as well as help eliminate errors in future printing. Email us at support@caribbeancitrusco.com.
Gift Returns/Exchanges
If you’ve received a product from Caribbean Citrus Co. as a gift and it needs to be returned or exchanged, our standard policies will apply.
Refunds
- PayPal: Any refunds processed will show back up in your Paypal account within 24 business hours.
- Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within three to five business days.
If you have any questions, feel free to contact us directly at support@caribbeancitrusco.com
Our Mailing Address is:
Caribbean Citrus Co.
29 Winter Hawk Dr.
Arden NC 28704
Do you have any other questions?